Terms and Conditions

SHIPPING

Courier delivery within Australia is included in our product price, unless specified.

All prices are in Australian Dollar currency including GST.

DELIVERY

Delivery in Australia

Orders are dispatched Monday to Friday before 12pm.

Any orders after 3pm will be dispatched the following day.

Same city delivery 3-5 working days. Local area includes Newcastle CBD and 10km radius.

Rural delivery 4-7 working days

International Delivery- At this stage we do not offer international delivery

 

ITEM AVAILABILITY

If a sold out item has been purchased, you will be notified by email and you will be offered a suitable replacement, credit note or full refund. Notification will be via email.

REFUND AND RETURNS POLICY

Please place order carefully as we do not offer a refund for incorrect choice. Our refunds policy is inline with consumer law. We do not accept refunds or exchanges for wrong choice. Faulty or damaged items will be refunded in full by emailing the customer service team. Clear photo evidence is required.

PRODUCT QUALITY

Our products are handmade by international artisans, therefor some of the products vary, we cannot guarantee one product will be exactly the same to the next. 

We do our best to display items correctly sometimes there are slight variations to weaves and colours.